Where we deliver

Morag and Hamish delivers to the UK and internationally.

UK delivery includes:

• England
• Scotland
• Wales
• Northern Ireland
• Scottish Highlands and Islands
• Isle of Man
• Channel Islands

International delivery is available, but delivery times may vary depending on the destination country, customs processing, and local postal services.

Delivery costs

Our standard delivery charges are:

Delivery method

Orders are usually sent using Royal Mail Signed For or an equivalent Royal Mail service.

Royal Mail Signed For provides delivery confirmation and requires a signature on delivery. It does not usually provide full end-to-end parcel tracking.

If Royal Mail is unable to fulfil delivery for a particular order or destination, we may use a suitable alternative delivery service.

Dispatch times

Order are usually dispatched within 1-2 working days.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed after 4pm may be processed on the next working day.

We do not usually dispatch orders on weekends or bank holidays.

Delivery estimates

UK standard delivery usually takes 2–4 working days after dispatch.

International delivery times vary depending on the destination country and local postal services.

Delivery times are estimates only. Delays may happen due to postal disruption, customs checks, weather, strikes, public holidays, busy periods, or other circumstances outside our control.

Seasonal and busy periods

Dispatch and delivery may take longer during busy periods, including Christmas, product launches, or postal disruption.

Where relevant, we may add seasonal delivery information to the website, including last recommended order dates for Christmas delivery.

Signed, personalised, and special items

Signed or personalised items may take longer to dispatch.

Where an item has a longer dispatch time, this will be stated on the product page where possible.

Some signed or personalised books may take up to one month to dispatch, depending on availability and signing arrangements.

If your order contains a signed or personalised item, the full order may be dispatched once that item is ready unless we agree otherwise.

Gift messages

Gift messages may be available where offered at checkout or on the product page.

Orders are not currently gift-wrapped or packaged as gifts unless this is clearly stated as an available option.

Packaging

We pack orders carefully to help protect them in transit.

If your order arrives damaged, please keep the packaging and contact us as soon as possible.

Incorrect addresses and missed deliveries

Customers are responsible for providing a complete and accurate delivery address at checkout.

If a parcel is returned to us because the address was incorrect, incomplete, or the customer did not collect it after missed delivery attempts, we may ask the customer to pay the postage cost for redelivery.

If the customer chooses a refund instead of redelivery, we may deduct original postage costs where legally allowed.

Please check your delivery address carefully before placing your order.

Delayed or lost parcels

If your order has not arrived within 7 working days of dispatch, please contact us at:

mail@moragandhamish.com

We may need to investigate the delivery with Royal Mail or the relevant delivery provider before confirming the next step.

If a parcel is confirmed as lost, we will offer either a replacement or a refund, depending on stock availability and the circumstances.

Damaged orders

If orders arrives damaged, please contact us as soon as possible at:

mail@moragandhamish.com

Please include:

• your name
• your order number
• a description of the issue
• photos of the damaged item, where appropriate
• photos of the packaging, where appropriate

Damaged, faulty, incorrect, or missing items are handled under our Refunds and Returns Policy

International delivery, customs, and import charges

International delivery times, costs, customs duties, import taxes, and local charges may vary depending on the destination country.

Customers are responsible for any customs duties, import taxes, handling fees, or local charges applied by their country or delivery provider.

We are not responsible for delays caused by customs checks or local import processes.

Customers are also responsible for making sure that the items ordered can be legally imported into their country. Royal Mail notes that, when sending goods internationally, restrictions and destination-country rules need to be checked, and customs declarations are required for goods sent outside the UK.

Order emails

After placing an order, customers should receive an order confirmation email.

Customers will also recieve an email when the order has been sent.

Please check your spam or junk folder if you do not recieve an expected email.

Contact us

For delivery questions, delayed orders, or damaged parcels, contact:

Morag and Hamish
Email: mail@moragandhamish.com